All Publications Chair of International Business

Showing entries 341 - 359 out of 359

2003


2002


Plakoyiannaki ME, Saren M, Tzokas N. Customer Relationship Management (CRM): The Effect of Organisational Culture: A Longitudinal Case Study in the Automotive Services Sector. 2002. Paper presented at 10th International Colloquium in Relationship Marketing, Kaiserslautern, Germany.

Plakoyiannaki ME, Saren M. Time and the Customer Relationship Management (CRM) Process: Conceptual & Methodological Insights. 2002. Paper presented at 6th Research conference on Relationship Marketing and CRM, Atlanta, United States.

Winklhofer HM, Diamantopoulos A. A Comparison of Export Sales Forecasting Practices Among UK Firms. Industrial Marketing Management. 2002;31(6):479-490. doi: 10.1016/S0019-8501(01)00206-1

2001


Plakoyiannaki ME, Zotos Y, Lysonski S. Alcohol Advertising: A Content Analysis of Greek Magazines. 2001. Paper presented at 30th European Marketing Academy Conference, Bergen, Norway.

Plakoyiannaki ME, Tzokas N. Customer Relationship Management: A Capability Portfolio Perspective. 2001. Paper presented at 30th European Marketing Academy Conference, Bergen, Norway.

Diamantopoulos A, Winklhofer HM. Index Construction with Formative Indicators: An Alternative to Scale Development. Journal of Marketing Research. 2001;38(2):269-277. doi: 10.1509/jmkr.38.2.269.18845

2000


Plakoyiannaki ME, Tzokas N. Customer Relationship Management: A Conceptual Framework and Research Agenda. 2000. Paper presented at 8th International Colloquium in Relationship Marketing, Stockholm, Sweden.

Plakoyiannaki ME. Advertising on the Internet. In Zotos YC, editor, Advertising. Thessaloniki: University Studio Press. 2000. p. 287-320

1999


Plakoyiannaki ME, Tzokas N, Donaldson B. Personal Selling and Sales Management in the Context of Relationship Marketing: A Research Agenda. 1999. Paper presented at International Conference: Preparing the Manager of the 21st Century, Thessaloniki, Greece.

Showing entries 341 - 359 out of 359