All Publications Chair of International Business

2003


2002


Plakoyiannaki E, Saren M, Tzokas N. Customer Relationship Management (CRM): The Effect of Organisational Culture: A Longitudinal Case Study in the Automotive Services Sector. 2002. Paper presented at 10th International Colloquium in Relationship Marketing, Kaiserslautern, Germany.

Plakoyiannaki E, Saren M. Time and the Customer Relationship Management (CRM) Process: Conceptual & Methodological Insights. 2002. Paper presented at 6th Research conference on Relationship Marketing and CRM, Atlanta, United States.

Plakoyiannaki E, Saren M, Tzokas N. Exploring the Interface of Customer Relationship Management (CRM) & Organisational Culture (OC): Conceptual & Methodological Considerations. 2002. Paper presented at 31st European Marketing Academy Conference, Braga, Portugal.

2001


Plakoyiannaki E, Zotos Y, Lysonski S. Alcohol Advertising: A Content Analysis of Greek Magazines. 2001. Paper presented at 30th European Marketing Academy Conference, Bergen, Norway.

Plakoyiannaki E, Tzokas N. Customer Relationship Management: A Capability Portfolio Perspective. 2001. Paper presented at 30th European Marketing Academy Conference, Bergen, Norway.