All Publications Chair of International Business

2003


Plakoyiannaki E, Hart S. Customer Relationship Management (CRM) As A Strategic Decision: Contextual Factors and Performance Outcomes. 2003. Paper presented at 2003 Academy of Marketing Conference, Birmingham, United Kingdom.

Plakoyiannaki E. How Do Organisational Members Perceive CRM? Evidence from a Service Firm. 2003. Paper presented at 7th Research Conference on Relationship Marketing and Customer Relationship Management, Berlin, Germany.

Plakoyiannaki E, Hart S. Customer Relationship Management (CRM) Investment: The Strategic-Decision Making Process and Performance – A Conceptual Model. 2003. Paper presented at 32nd European Marketing Academy Conference, Glasgow, United Kingdom.

Winklhofer HM, Diamantopoulos A. A Model of Export Sales Forecasting Behavior and Performance: Development and Testing. International Journal of Forecasting. 2003;19(2):271-285. doi: 10.1016/S0169-2070(01)00146-7

Diamantopoulos A, Bohlen GM, Schlegelmilch B, Sinkovics RR. Can Socio-demographics Still Play a Role in Profiling Green Consumers? A Review of the Evidence and an Empirical Investigation. Journal of Business Research. 2003;56(6):465-480. doi: 10.1016/S0148-2963(01)00241-7

Souchon AL, Diamantopoulos A, Holzmüller H, Axinn CN, Sinkula JM, Simmet H et al. Export Information Use: The Role of Key Organizational and Evnironmental Determinants. Journal of International Marketing. 2003;11(3):106-127.

2002


Plakoyiannaki E, Saren M, Tzokas N. Customer Relationship Management (CRM): The Effect of Organisational Culture: A Longitudinal Case Study in the Automotive Services Sector. 2002. Paper presented at 10th International Colloquium in Relationship Marketing, Kaiserslautern, Germany.

Plakoyiannaki E, Saren M. Time and the Customer Relationship Management (CRM) Process: Conceptual & Methodological Insights. 2002. Paper presented at 6th Research conference on Relationship Marketing and CRM, Atlanta, United States.

Plakoyiannaki E, Saren M, Tzokas N. Exploring the Interface of Customer Relationship Management (CRM) & Organisational Culture (OC): Conceptual & Methodological Considerations. 2002. Paper presented at 31st European Marketing Academy Conference, Braga, Portugal.

Winklhofer HM, Diamantopoulos A. A Comparison of Export Sales Forecasting Practices Among UK Firms. Industrial Marketing Management. 2002;31(6):479-490. doi: 10.1016/S0019-8501(01)00206-1