Measuring Experienced Emotions during Service Recovery Encounters: Construction and Assessment of the ESRE Scale

Author(s)
Klaus Schöfer, Adamantios Diamantopoulos
Organisation(s)
Department of Accounting, Innovation and Strategy
Journal
Service Business: An International Journal
Volume
2
Pages
65-81
No. of pages
17
ISSN
1862-8516
Publication date
2008
Peer reviewed
Yes
Austrian Fields of Science 2012
5020 Economics
Portal url
https://ucrisportal.univie.ac.at/en/publications/e28d106e-0004-439c-ab0f-a52ecfef5068