Measuring Experienced Emotions during Service Recovery Encounters: Construction and Assessment of the ESRE Scale
- Author(s)
- Klaus Schöfer, Adamantios Diamantopoulos
- Organisation(s)
- Department of Accounting, Innovation and Strategy
- Journal
- Service Business: An International Journal
- Volume
- 2
- Pages
- 65-81
- No. of pages
- 17
- ISSN
- 1862-8516
- Publication date
- 2008
- Peer reviewed
- Yes
- Austrian Fields of Science 2012
- 5020 Economics
- Portal url
- https://ucrisportal.univie.ac.at/en/publications/e28d106e-0004-439c-ab0f-a52ecfef5068