A Typology of Consumers' Emotional Response Styles During Service Recovery Encounters
- Author(s)
- Klaus Schöfer, Adamantios Diamantopoulos
- Organisation(s)
- Department of Accounting, Innovation and Strategy
- Journal
- British Journal of Management
- Volume
- 20
- Pages
- 292-308
- No. of pages
- 17
- ISSN
- 1045-3172
- Publication date
- 2009
- Peer reviewed
- Yes
- Austrian Fields of Science 2012
- 502052 Business administration
- Portal url
- https://ucrisportal.univie.ac.at/en/publications/bc6a1a33-b264-4ce7-901e-138977c2ae94