The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses

Author(s)
Klaus Schöfer, Adamantios Diamantopoulos
Organisation(s)
Department of Accounting, Innovation and Strategy
Journal
Journal of Service Research
Volume
11
Pages
91-103
No. of pages
13
ISSN
1094-6705
Publication date
2008
Peer reviewed
Yes
Austrian Fields of Science 2012
5020 Economics
Keywords
Portal url
https://ucrisportal.univie.ac.at/en/publications/2d459590-c09b-41c8-8578-30c9ba2a92d6